About our warranty
Wear and tear on a pair of shoes is quite normal. We expect and design for ladies with busy lives involving a huge range of activities. This takes a natural toll on our footwear. It's also fair to say that ‘wear and tear’ is very subjective along with our own personal expectations on how long a product should last.
Footwear requires care if they are going to perform and wear the way they were intended. Minx is not liable for shoes that show normal wear and tear over time (which is subjective but approximately one season 6 months). Scratches and abrasions are inevitable under routine use. Outsoles/soles support many times our own body weight and will wear down over time (which is subjective but approximately one season 6 months).
Make a warranty claim
If your item falls within its warranty period (6 months from date of purchase), contact us at info@minx.co.nz with your order number, a detailed description, and a photograph of the fault. Our team will get back to you as soon as possible!
- 1Your order number
- 2A detailed description
- 3A photograph of the fault
Material care & maintenance
Leather
As a natural material, leather may have slight variations, developing creases and markings over time. To maintain tip top condition, please consult with your local shoe care professional.
Metallic Leather
Is crafted by bonding metallic foil with underlying leather. Metallic leather is delicate. Over time and with abrasion, some surface finishing may be lost. Please wear with care.
If the surface becomes damaged or if you need advice on the best protector spray for your metallic leather, please consult your local shoe care professional.
Suede
Suede is more prone to absorbing liquids and developing marks over time. Keep dry. Before wearing, apply a suitable suede protector.
There are some fabulous suede revivers available in the market, consult your local shoe care professional for advice.
Woven
Woven fibres are delicate. Avoid rough surfaces to prevent snagging. Due to the nature of this delicate specialty material, natural wear marks may appear over time.
To find the best protector spray for your woven material, please consult with your local shoe care professional.
Embellishments
Pearls and other embellishments are cared for by wearing with love. If your embellishment is missing or damaged, please reach out to the store where you purchased your shoes.
Water and heat will damage the integrity of these handmade shoes.
Footwear care guidelines
How a shoe wears will vary from person-to-person as well as from shoe-to-shoe and depends on intended product use. Factors such as the way you walk, weight, load and terrain have a dramatic effect on wear. Shoes such as our soft Sports Luxe styles that utilize climbing rubber are designed for specific conditions and will generally experience faster wear time than standard rubber outsoles, especially when worn daily for casual use on cement and carpet. All shoes will inevitably show wear and tear. This is not considered to be defective. Please note that carpet and cement wear rubber considerably faster than natural surfaces like wood and earth.
- Of course, the first step is always the same: purchase shoes that fit properly. This assures that shoes bend in the places designed to bend while providing the greatest support to feet. When shoes are not a correct fit, they are forced to bend in places not designed to bend and this accelerates breakdown and wear. So, first get the right shoes for your feet.
- Prevent breakdown by alternating footwear. If your shoes normally last one year, buy a new pair when the first pair is 6 months old. By alternating, your feet will tell you when the older pair is worn out. If you've been wearing your shoes for a while, you can look at them to detect a wear pattern (usually visible in the sole and or stressed leather in the upper).
- Shoe repair specialists recommend bringing your shoes in for a "check-up", about 3-4 months after you buy them. They can help you detect the wear pattern and determine if they need any preventive work to help them last longer.
Taking time to take care of your shoes will allow them to perform at their peak as long as possible. Here are some tips to extend the life of your shoes.
- Consult your retailer and or shoe repairer for advice on creams to nourish the leathers, to clean the leather or to waterproof protect your leathers.
- To remove dirt, stains etc., use a clean rag or fine bristle brush
- Do not put shoes in the washing machine or dryer. Do not dip the shoes in water or rinse them under the tap.
- If you completely wet the shoe, fill the shoe with dry paper and leave for 1 hour. Remove the paper and repeat until the shoe is completely dry.
- Allow shoes to dry at room temperature overnight. DO NOT dry shoes near heat sources such as space heaters, open fires, or hair dryers, never directly in the sun.
Please see 'Cleaning Tips' below for more details.
Things that void our warranty
- Any alterations such as heel caps or resoling
- Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation and or lifestyle.
- Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents
- Damages due to wear & tear may occur on the toe of the shoes (like scuffing of the top surface of leather thus removing colour and pattern) and creases of the leather or heels, resulting from how they are used. Such incidents of wear and tear are not typical for replacing or exchanging the product. Please note, these are 'worn' not defective
- We are not liable for repairing shoes which show normal wear and tear, these are 'worn' not defective
- Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation and or lifestyle, these are 'worn' not defective
- Poor fit.
- Fit issues that arise after the shoes have been used. Fit issues should be resolved before the shoes are worn. If you are in doubt about the fit of your new shoes, we suggest wearing them around the house for a few hours and / or bringing them back to your retailer for assessment (within 7 days of purchase).
- Any damage incurred from washing machines or do-it-yourself repairs.
Tips to keep your Minx looking their best...
Cleaning your Minx shoes
- Do not leave your MINX in the sun, in a hot car or other similar high heat environments. Dry only in the shade, in a dry and ventilated place.
- Soft brushes or dry sponges or soft cloth are the most suitable for cleaning. Every leather reacts differently to cleaning techniques. If in doubt please contact MINX or your local shoe repairer for leather care advice.
- Never use a washing machine or dryer for the shoes, do not soak the shoes in water, or rinse them under the tap.
Odour
- To prevent your Minx from presenting odour, it is important to allow them to rest for 24 hours after use.
- If the shoes present some odour, use an antiseptic powder and let them rest for two days. Before wearing them, remove the excess powder with a dry cloth.
Maintenance
To keep your Minx shoes looking their best, here are our recommended care practices:
- For smooth leathers, use a high-quality tinted shoe cream to touch up minor scratches and nourish the leather. Apply sparingly with a soft cloth and buff gently.
- For textured, suede or specialty materials, use only a soft sponge or soft-bristle brush in light circular motions. If you are unsure which product is suitable, we recommend seeking advice from a cobbler or leather care specialist.
- Always store your shoes in a dry, well-ventilated space. Avoid damp or dark areas, as moisture can encourage mould or discolouration. If storing in a box, keep the silica sachet inside to help absorb excess moisture.
Garment care...
The label
Always follow the instructions carefully. They provide specific details on how to care for your garments
Getting to know your fabrics
The garment composition can be found on the inside of each garment.
Shrinks if washed at high temp. Irons well. Wash colours separately the first time. Cotton is cool, flexible but creases easily
Does not tolerate high temp. Do not spin. Dry iron at a low temp setting. Stubborn stains must be removed professionally from this delicate fabric.
Do not spin, to prevent garment from becoming misshapen. Low resistance when damp. Highly flammable. Considerable static builds up.
Extremely sensitive to heat. Wash in luke warm water. Iron at a low temperature setting. Highly flammable and static builds up. Does not crease easy.