WARRANTY/CARE

ABOUT OUR WARRANTY

Wear and tear on a pair of shoes is quite normal. We expect and design for ladies with busy lives involving a huge range of activities. This takes a natural toll on our footwear. It's also fair to say that ‘wear and tear’ is very subjective along with our own personal expectations on how long a product should last.

Footwear requires care if they are going to perform and wear the way they were intended. Minx is not liable for shoes that show normal wear and tear over time (which is subjective but approximately one season 6 months). Scratches and abrasions are inevitable under routine use. Outsoles/soles support many times our own body weight and will wear down overtime (which is subjective but approximately one season 6 months).

FOOTWEAR CARE GUIDELINES

How a shoe wears will vary from person-to-person as well as from shoe-to-shoe and depends on intended product use. Factors such as the way you walk, weight, load and terrain have a dramatic effect on wear. Shoes such as our soft Sports Luxe styles that utilize climbing rubber are designed for specific conditions and will generally experience faster wear time than standard rubber outsoles, especially when worn daily for casual use on cement and carpet. All shoes will inevitably show wear and tear. This is not considered to be defective. Please note that carpet and cement wear rubber considerably faster than natural surfaces like wood and earth.

- Of course, the first step is always the same: purchase shoes that fit properly.  This assures that shoes bend in the places designed to bend while providing the greatest support to feet. When shoes are not a correct fit, they are forced to bend in places not designed to bend and this accelerates breakdown and wear. So, first get the right shoes for your feet.

- Prevent breakdown by alternating footwear. If your shoes normally last one year, buy a new pair when the first pair is 6 months old. By alternating, your feet will tell you when the older pair is worn out. If you've been wearing your shoes for a while, you can look at them to detect a wear pattern (usually visible in the sole and or stressed leather in the upper).

- Shoe repair specialists recommend bringing your shoes in for a "check-up", about 3-4 months after you buy them. They can help you detect the wear pattern and determine if they need any preventive work to help them last longer.

Taking time to take care of your shoes will allow them to perform at their peak as long as possible. Here are some tips to extend the life of your shoes.

- Consult your retailer and or shoe repairer for advice on creams to nourish the leathers, to clean the leather or to waterproof protect your leathers.

- To remove dirt, stains etc., use a clean rag or fine bristle brush

- Do not put shoes in the washing machine or dryer. Do not dip the shoes in water or rinse them under the tap.

- If you completely wet the shoe, fill the shoe with dry paper and leave for 1 hour. Remove the paper and repeat until the shoe is completely dry.

- Allow shoes to dry at room temperature overnight. DO NOT dry shoes near heat sources such as space heaters, open fires, or hair dryers, never directly in the sun.

Please see 'Cleaning Tips'  below for more details.

THINGS THAT VOID OUR WARRANTY

- Any alterations such as heel caps or resoling

- Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation and or lifestyle.

- Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents

- Damages due to wear & tear may occur on the toe of the shoes (like scuffing of the top surface of leather thus removing colour and pattern) and increases of the leather or heels, resulting from how they are used. Such incidents of wear and tear are not typical for replacing or exchanging the product. Please note, these are 'worn' not defective

- We are not liable for repairing shoes which show normal wear and tear, these are 'worn' not defective

- Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation and or lifestyle, these are 'worn' not defective

- Poor fit.

- Fit issues that arise after the shoes have been used. Fit issues should be resolved before the shoes are worn. If you are in doubt about the fit of your new shoes, we suggest wearing them around the house for a few hours and / or bringing them back to your retailer for assessment (within 7 days of purchase).

- Any damage incurred from washing machines or do-it-yourself repairs.

TIPS TO KEEP YOUR MINX LOOKING THEIR BEST...

 CLEANING YOUR MINX SHOES: 

- Do not leave your MINX in the sun, in a hot car or other similar high heat environments Dry  only in the shade, in a dry and ventilated place.

- Soft brushes or dry sponges or soft cloth are the most suitable for cleaning. If necessary moisten a cloth and use mild soap.

- Never use a washing machine or dryer for the shoes, do not soak the shoes in water, or rinse them under the tap.

ODOUR

- To prevent your Minx’s from presenting odor, it is important to allow them to rest for 24 hours after use.

- If the shoes present some odor, use an antiseptic powder and let them rest for two days. Before wearing them, remove the excess powder with a dry cloth.

MAINTENANCE

- For smooth materials, we recommend to use shoe tinted creams to touch up scratches and nourish your leathers. For other materials, only use a sponge or a soft bristle brush, making circular motions and or seek further advice. 

- Keep your shoes out of boxes (or if in a box keep the silica sachet to take moisture out), always keep in dry and ventilated places, avoiding dark and humid places that can trigger a fungus / mold to grow.

GARMENT CARE...

THE LABEL

Always follow the instructions carefully. They provide specific details on how to care for your garments

GETTING TO KNOW YOUR FABRICS

The garment composition can be found on the inside of each garment.

Cotton – Shrinks if washed at high temp. Irons well. Wash colours separately the first time. Cotton is cool, flexible but creases easily

Silk Blend – Does not tolerate high temp. Do not spin. Dry iron at a low temp setting. Stubborn stains must be removed prof form this delicate fabric.

Rayon/Viscose – Do not spin, to prevent garment from becoming misshapen. Low resistance when damp. Highly flammable. Considerable static builds up.

Polyester/Nylon/Lycra – Extremely sensitive to heat. Wash in luke warm water. Iron at a low temperature setting. Highly flammable and static builds up. Does not crease easy.