Not quite the right fit?
Sometimes a shoe just isn't the one for you. Here's how to get your return or exchange sorted.
to start your return. Counted from the day your order arrives or when you've purchased in store.
- 1Start it online with Returnit * (NZ orders) Or send using your own preferred tracked courier service.
- 2Pack shoes in their original box + returns form
- 3Drop it off, or bring it to our Auckland store
- Free if you drop it in to our Auckland store
- Exchanging? We cover shipping to send your new pair back to you
Three ways to send your shoes back
Pick whichever suits you. Return postage is your cost and responsibility until it reaches us, so always use a tracked service.
Returnit
NZ orders only. Book online, print your label, and a courier will collect it from you. You pay the Returnit fee, shown before you confirm.
In store — free
Pop into our Auckland store with your shoes, box and order number. No postage, and we can sort an exchange on the spot.
Your own courier
Did you order from overseas, or prefer your own? Use a tracked service and send to:
Before you seal the package and send
Try them on carpet. We can't accept scuffs or scratches.
Shoes go back in their Minx box, inside a a protective outer parcel. We can't accept shoes without a box.
If you purchased online, It came in your parcel. Fill out the form and tick refund or exchange.
Or your receipt, as proof of purchase.
How refunds work
Wrong size? Let's swap them!
Exchanges are subject to availability, and we'll always do our best to get you sorted. Send the pair you're exchanging back to us (at your cost) and we'll cover shipping to send your new pair to you.
Any additional exchanges will incur standard courier fees.
Something not right?
Every pair has a 6-month warranty from purchase. Email info@minx.co.nz with your order number, a short description and a photo of the fault.
Read Warranty + CareQuick questions
Do I have to pay for return shipping?
Yes, return postage is your cost, whether through Returnit or your own courier. Dropping it in to our Auckland store is free.
For exchanges, you pay to send your pair to us, and we cover shipping to send your new pair back to you.
Does my return need to reach you within 7 days?
No. You need to start the return within 7 days of receiving your order.
Can I return shoes I bought on sale?
Are not eligible for a refund, but may be accepted for store credit only, and solely at the discretion of Minx. No cash refunds are available.
I bought my Minx shoes from a stockist. Can I return them to you?
Please return them directly to the store you bought them from.
I'm outside New Zealand. How do I return?
Returnit is NZ only, so please send your return with a tracked courier to our Auckland returns address.
I've lost my returns form.
No problem. Just pop a note in the box with your name, order number, and whether you'd like a refund or an exchange (and which size).