FREQUENTLY ASKED QUESTIONS

The Minx product I want is not available online. What now?

Please contact us at info@minx.co.nz as we would like to try and source this product for you.


What do I do if my shoes do not fit?

Please contact us immediately at info@minx.co.nz and refer to the section on returns on our terms and conditions here.


What if I don’t like the item when it arrives?

Please contact us immediately at info@minx.co.nz and refer to the section on returns on our terms and conditions here.


The colour is different to what I thought it would be, what do I do?

Please note that the colours displayed on your screen may look different to the actual colours. Should you not be satisfied with your purchase please refer to the section on returns on our terms and conditions here.


How do I know what size shoe I am?

Size / fit  guide Size Size Size Size Size Size Size
Minx size / European 36 37 38 39 40 41 42
USA 6 7 7.75 8.5 9.25 9.75 10
UK 3 4 5 6 7 8 9

NB. Sizing and fit will vary according to the style please contact us at info@minx.co.nz should you have any specific questions.


How do I look after my Minx goodies?

Please refer to the care instructions provided or on our terms and conditions here.


I’ve seen the product I want to purchase online somewhere else for a different price?

The prices shown are all correct at time of viewing. However, we might change some of the prices from time to time for promotional reasons and we reserve the right to do this.

To stay up to date with our promotions make sure you opt in to our newsletters or follow our social media channels. See the links at the bottom of your page.


Do you ship worldwide?

We ship Minx products all over the world, please see the shipping page for full shipping costs and delivery timeframes.


How can I pay for my order?

We accept payments in multiple currencies via Paypal.


Can I track my order?

All orders have a tracking number. Please call or email us if you wish us to locate the whereabouts of your item/s.


How do I cancel my order?

Please contact info@minx.co.nz for assistance or call 09 622 1940 or visit us at Minx HQ, Unit 4, 359 Church Street, Onehunga, Auckland

Facebook
Pinterest
Twitter
Instagram
Google+