Terms and Conditions, Care Instructions and Privacy Statement


 

CORRECT INFORMATION

Please check that you give us the correct delivery address at time of ordering as if it comes back to us we know you will be disappointed. We are however very nice people and as a result we will resend your order to you again (after checking with you for the correct address). Additional charges may apply.


 

ALL NZ ORDERS

– A flat rate of $7.50 inclusive of GST applies to all purchases shipped to a New Zealand address.

Note: orders placed on weekdays before 10AM New Zealand Standard Time Monday – Friday will begin processing straight away and can be guaranteed delivery between 1 – 3 business days* unless otherwise stated, however those that fall after 10AM New Zealand Standard Time Monday – Friday will begin processing straight away but cannot be guaranteed for the overnight delivery.

Orders placed on Friday after 2 PM NZST will begin processing on the following Monday.

Please note that estimated delivery time does not include Sundays or Public Holidays.

Minx will contact you via email if the merchandise you have selected is not currently in stock or if we require additional information for credit verification. You may be required to pay further shipping charges where a change in delivery date or delivery address is requested by you.

*These are estimated delivery times only, and unfortunately we are not able to guarantee them. Minx will not be liable for any reasonable or unavoidable delay in delivery.

Possible delays

Please note, that we are unable to deliver to PO boxes as we require a signature upon delivery.

Orders placed during Sale or Promotional periods may be subject to delay.


 

AUSTRALIAN orders

Freight cost – $30NZ
Australian deliveries will arrive within 3 to 10 working days using NZ Post International Air. FedEx delivery is available on request and will incur an additional charge. Please email us for further details.


 

REST OF WORLD orders

Freight cost– $45NZ
Deliveries to all other destinations will arrive within 3 to 10 working days using NZ Post International Air. For all international orders please note that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Minx will not be responsible for any customs or duties taxes that occur once your item has left us.

Please feel free to contact us on info@minx.co.nz. Should you have any questions regarding a shipment.


 

PAYMENT & SHIPPING

Payment Details

All prices are shown in NZ dollars. Your shopping cart displays the goods you have purchased. Discount codes & any shipping costs are calculated during checkout, before payment.

We accept Visa and Mastercard credit card payments via Paypal. Paypal is secure and encrypted and your credit card number will not be stored.  You do not need a PayPal account to pay by credit card using Paypal.

All orders are processed pending availability and credit verification.


 

LOST OR DAMAGED ITEMS

If a package does not arrive, or it arrives damaged, please contact us within fourteen days from confirmation of dispatch to claim insurance on the item. We will require your details and the details of the item that was lost or damaged.

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:

  • the item is seized by Customs or any other government agency
  • the item is sent to a country where no postal or courier service exists
  • the loss or damage is the result of an event beyond our reasonable control
  • the loss or damage occurs after delivery
  • the item was authorized to be sent without tracking or without insurance  

 

CARE INSTRUCTIONS

Prevention is the Key

Immune your bag! Using a protective spray should be the very first thing you do when you receive your leather goods. All footwear and handbags, whether they are suede or leather, needs to be protected with synthetic (stay away from the oil based versions) water proofer before use. Minx recommends Woly Combi Care Water Proofer Spray.

Reapply protector every 3-4 weeks to keep the leather soft and resilient.

Wear with Care Handbags and Footwear

NEVER overfill your handbag or evening bag, as this can put stress on seams, fastenings and straps and spoil the shape. Please try hard to keep the load reasonable.

Light leathers should be treated with extreme care – denim and dye can (and probably will) rub off on to the leather with no easy way of removing. Ensure your denim is colour fast.

White Handbags are extremely sensitive to light, and the leather will turn yellow if it is exposed for too long to spotlights, fluorescent lamps or natural sunlight.

Avoid handling your bag after applying foundation, perfume, body or hand creams, this will stain the leather.

Do not place your Minx bag on the floor, use a handbag hook. Any tough surfaces will possibly scratch the leather.

Patent Leather can be rejuvenated with Vaseline. Use a soft cloth and gently apply a small amount to your product. Rub gently until surface is shiny.

Wearing footwear and handbags often will inevitably result in rub marks, where the leather brushes against clothing etc. Minx recommends you swap your bags often to avoid constant rubbing and wear on one bag.

For stronger leathers (nappa or pull-up), protect, waterproof and moisturise with a product like Elephant Leather Preserver. Be sure to test any care products on a spot of the leather not easily visible e.g. Inside seam or pocket.

Always apply cleaning and protective product to a soft cloth, not directly on the bag.

Suede leather footwear and handbags should be regularly brushed with a soft suede brush. Minor stains and marks may be removed with a suede eraser. The leather should retain its colour and appearance if it is regularly treated with synthetic water proofer. These preparations make the leather water repellent, and in particular, impart grease and dust repellence.

Suede that has been rain-marked should be allowed to dry naturally and then brushed up with a suede brush. For serious stains, it is best to see a professional. When storing suede, wrap leather handles or straps in cloth so they do not rest against the suede and leave blotches.

Leather does not like water. Wipe off a wet leather handbag or footwear item immediately and let it air dry. Never use a blow dryer to dry a handbag or footwear item.

If your bag has a chain handle, dirt may accumulate in the chain links causing it to come off on your shoulder. You can avoid this by cleaning the chain with a small tooth brush or the corner of a soft cloth. Always store the chain inside the bag to avoid any scratching or indentations on the leather.

Keep fasteners and zips running smoothly by running pencil lead over the open teeth.

Driving in heels may damage the heel and back of your shoe, so remove where possible to change into footwear designed for driving.

Jewellery

Avoid contact with water when wearing costume jewellery as the metal may tarnish.

Minx Bronzer Puff

The bronzer may leave a residue on your clothing which is easily removed with washing. The Bronzer is mineral based so please avoid should you have an allergy to minerals.


 

Storage

Do not hang bags in storage; they are best kept in the packing bag they are supplied with, lying flat or standing upright and stuffed.  

To help your bag keep its shape, it is best to stuff your bag with cloth or bubble wrap to keep it safe in storage. When not in use, store your bag out of direct sunlight and do not place light colours next to dark colours as this can cause colour migration, which is irreversible.

Take your handbags and footwear out regularly and let them ‘breathe’ to prevent any dust and mildew forming, they also like to be seen.
A little TLC will ensure your Minx goodies can be worn for longer.


REPAIRS AND RETURNS

Any items purchased from the Minx online store that require repair, please contact us immediately on 09 622 1940 or email info@minx.co.nz.
If you purchased your Minx products from a retailer, please contact them regarding your repair. They will liaise with us on your behalf.


Our 7-day Return Policy

We hope that you are completely satisfied with your order. If for any reason you wish to return your order or a portion of it, please notify us within 7 days of receiving your order. We are happy to refund the full purchase price minus the cost of shipping of any item returned in its original condition after such notification. Sale items are not eligible for returns or exchanges for any reason.

Returns not sent in their original condition, without a proof of purchase, or past 7 days will be accepted at our discretion only.


PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates. We will not send unsolicited emails and you can unsubscribe at any time.

SECTION 2 – CONSENT

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 3 – PAYMENT

The third-party provider used by us (Paypal) will only collect, use and disclose your information to the extent necessary to allow them to perform the payment services they provide to us. They do not store your credit card details unless you choose to do that.
You do not need an account with them to pay by credit card – you can pay as a guest.

Please note your credit card charge will appear as “Minx Accessories”.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Minx will not see your credit card details.


 

If you have any queries please email info@minx.co.nz

Love from the Minxettes xx

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